Biplav Sarkar, Lead Solution Engineer, Salesforce India | Digitisation and automation in Manufacturing sector

In this video:
Biplav Sarkar, Lead Solution Engineer, Salesforce India

Topic: Digitisation and automation in Manufacturing sector

Key Highlights:

+ Business differentiation is now defined by the customer experience.

+ Products have to be connected and not siloed entirely.

+ Legacy investments complicate digital engagement.

+ Manufacturing cloud provides customer-level services.

+ The manufacturing industry is shifting from product-centricity to customer-centricity.

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