Salesforce presents Digital Technology Senate Awards 2021 ~ Retail (QSR + ECommerce) Track

In this video:
Salesforce presents Digital Technology Senate Awards 2021 ~ Retail (QSR + ECommerce)

Inaugural Address: Sridhar Hari, Senior Director, Solution Engineering, Salesforce

Key Highlights:

+ The Indian retail industry is expected to reach around US$ 900 billion next year.

+ Supply and demand patterns are changing with improved relationships between retailers and suppliers.

+ Consumption in India is estimated to grow internally and technology will be playing a big role in retail.

+ Retailers are giving personalised experiences through chatbots.

+ Personalisation of customer experience can function better on collected customer data.

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