Salesforce presents Digital Technology Senate Awards 2021 ~ BFSI Track | Day 2

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In this video:
+ Inaugural Address by Sriram Dinavahi, Senior Vice President – Engineering, Salesforce
+ Salesforce presents Digital Technology Senate Awards 2021 ~ BFSI Track | Day 2

Key Highlights:

+ Covid-19 has accelerated digitalisation, pushing pressure on BFSI to meet our demands in the new normal.

+ Automation with AI and RPA drives the operational cost down.

+ Building trust with customers, focusing on their financial wellness and delivering personalised experiences are more important than ever.

+ We need to meet the demands of the customers and enhance their end to end journey.

+ Technology and trust go hand in hand, AI-driven chatbots need to be more conversational.

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