Using RPA for taking efficiency to a new level by Gururaj Rao, VP & CIO, Mahindra & Mahindra Financial Services Group | BFSI Technology Conclave

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Key Highlights:

1. The first step to RPA implementation is a careful selection of processes

2. RPA use cases should include processes that have volume and stability

3. RPA works best on simple business rules

4. There’s a need for governance and rigor for workflow management

5. Challenges to RPA implementation: Unstructured data and execution of complex decisions

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