How Global BPOs are leveraging speech analytics Srikanth RP Dec 26, 2017 By Anil Chawla, MD, Customer Engagement Solutions, Verint In the last several years some of the most powerful and successful…
How Verint is translating data into actionable intelligence for its customers Ankush Kumar May 3, 2017 Many customer engagement initiatives fail to achieve their full potential as there is disconnect between employees, their tasks at…