Customer Wait Time Has Reduced By 53% This Year: Ozonetel Study
An Analysis Of 150 Million Calls Uncovers The State of Call Centers in India in 2020
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27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
AI and cloud telephony redefining contact centres
In an interaction with Express Computer, Chaitanya Chokkareddy, CIO, Ozonetel, provides details on digitalisation of contact…
Ozonetel Launches CloudAgent Mobile App For Call Center Agents
Companies Can Now Set Up Call Centers with CloudAgent Mobile App
How tech is ensuring no lockdown on work even in times of Covid-19 crisis
With our country of 1.3 billion people under lockdown now, we are seeing individual houses turning into workplaces
Ozonetel launches AI-powered Speech Analytics Dashboard for Call Centers
Ozonetel, India’s leading provider of on-demand cloud communication/telephony solutions, has launched an AI-powered Speech…
Ozonetel launches AI-powered Speech Analytics Dashboard for Call Centers
Ozonetel’s Speech Analytics Dashboard tracks and displays a call center agent’s speech rate, speech volume, and the customer…
Industrybuying opts Ozonetel to manage customer calls
Industrybuying will use range of services, which entails multi-channel cloud contact center with ACD & Dialers, missed call,…
