Freshworks Announces Strategic Partnership with TCS
TCS brings deep customer relationships, multiple-domain expertise and modern thinking in providing digital transformation…
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Customer Engagement
Technology Developments in CRM software to Manage Customer Interaction
Most people are of the opinion that CRM can only automate sales processes and is based on an internal operational approach to…
PNB One app has resulted in unified delivery of all banking services for customers: Sunil Soni,…
The app has resulted in customers using the digital channel more than visiting the branches. It has also resulted
in enhanced…
LogMeIn’s Bold360 Expands Messaging to WhatsApp, WeChat, Facebook Messenger, and SMS Text
Messaging apps have become a preferred platform for personal engagement, with over 41 million messages sent per minute. In…
Enabling worldclass customer engagement for retailers
With offices in San Francisco, London, Bengaluru and Munich, tech startup Narvar has empowered more than 650 retailers in 38…
Ex-Adobe India executive Kulmeet Bawa joins Resulticks
Former Adobe India senior executive Kulmeet Bawa has joined omni-channel marketing solutions provider Resulticks as its Chief…
Future Retail chooses MoEngage to grow adoption of its Future Pay app
Through this partnership, Tathastu will utilise MoEngage’s platform to drive next-gen digital customer engagement across all…
Amdocs introduces Amdocs Optima
Offers midsized communication businesses, mobile virtual network operators and digital enterprises the ability to rapidly and…
IndusInd Bank transforms customer engagement with IBM’s multi channel digital marketing services
IBM Cloud and Analytics Solution Powers End-to-End Digital Marketing Campaigns
Avaya unveils Oceana: the digital communications experience solution for customer engagement
Avaya Oceanalytics, a modular and flexible analytics and reporting platform promises to fuel the real-time decision capabilities…