Salesforce delivers the next generation of Service Cloud Einstein
Service Cloud Einstein combines CRM data, AI and guided processes, empowering service agents to deliver intelligent…
Browsing Tag
CRM
Artificial Intelligence (AI) to drive the evolution of CRM
In the field of CRM, there are two vital areas where AI will significantly impact the evolution of Business Processes. Firstly,…
AI-powered CRM to create 800,000 new jobs, boost $1.1 tn revenues globally : Salesforce
As per the findings, AI associated with CRM could boost global business revenues by $1.1 trillion from the beginning of 2017 to…
Pegasystem introduces Pega CRM with AI and robotics capabilities
Pega CRM enables businesses to optimize their sales and customer service effectiveness with desktop analytics and machine…
Ujjivan Financial Services implements digital CRM solution for better customer engagement
Assisted Bank-in-a-Box Edition by CRMNEXT will enable to speed-up the execution of their go-to-market strategy
Brands harnessing CRM tools to build loyalty
Today, examining consumer traits through various prolific tools such Sales CRM Software, Marketing Automation CRM, Business…
The Magic of CRM: Pervasive, Precise, Personalised
Real time resolutions followed by a genuine focus on the customer’s real requirements and suggesting alternatives to fulfil them…
Driving on the Information Technology Highway
Jagdish Belwal, Chief Information Officer at Tata Motors, feels that there is ample scope for using Information Technology to…
How Oracle’s CX Cloud Solutions are doing in India?
US enterprise software maker Oracle sees bright prospects for its CX Cloud solutions from businesses looking to deliver a…
HCL Tech acquires CRM services provider PowerObjects for Rs 299 cr
HCL Technologies on Thursday announced that it has acquired Minneapolis-based PowerObjects, provider of Microsoft Dynamics CRM