CRM

Acko Insurance will leverage Kapture’s advanced CRM capabilities to streamline its customer support processes

By Sheshgiri Kamath The widespread outbreak of the Covid-19 pandemic has drastically changed the way in which businesses around…

Worldwide revenues for the Artificial Intelligence (AI) market, including software, hardware, and services, are expected to total…

Zendesk, Inc. (NYSE: ZEN), the service-first CRM company, released its Zendesk Benchmark Snapshot highlighting the global impact…

Together, Zendesk and TCS will collaborate and more efficiently solve companies’ increasingly complex technological requirements…

By Vibhav Vankayala, Product Marketing Manager, Zoho Sales is the vital function of any business, and by extension,…

Most people are of the opinion that CRM can only automate sales processes and is based on an internal operational approach to…

The 2019 edition of Express IT Awards was centered around nine strategic categories including IT Innovation, Analytics Solutions,…

Worldwide enterprise application software revenue totaled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of…

The US$ 8-billion purchase of Qualtrics International, whose software gathers and analyses data, is meant to strengthen SAP’s…