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CEM
Avaya, HP to deliver expanded communications services
Avaya and HP Enterprise Services (ES) announced a multi-year agreement to offer cloud-based unified communications and contact…
The Experience Edge
IndusInd Bank upgrades its customer experience management system to better its services and enhance the customer experience.
By mid 2015, all applications in BFSI will be running on HANA
Andrew Pitcher, Senior VP & GM, Financial Services and Strategic Industries, SAP APJ, shares insights into SAP’s commitment to…
Consumer taking charge of the interaction is a relationship revolution
Bryan Sheppeck, Senior VP, Worldwide Sales, Aspect Software, talks to Jasmine Desai about the sea change in the customer service…