The new normal: The case for a permanent work from home provision for OSPs
The DoT has given temporary relaxation to Other Service Providers (BPOs and KPOs) to operate from home, however it will be…
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Avaya cloud solution to supercharge global BPOs’ growth
In a bid to strengthen the Business Process Outsourcing (BPO) community, global communication solution provider Avaya has…
Credit Suisse, NASSCOM partner to support the growth of fintech startups in India
The objective of the conclave is to create a platform to accelerate adoption of the latest technologies and solutions within…
J&K ropes in Tata to promote ITeS
The Jammu and Kashmir government has decided to rope in the Tatas to promote IT-enabled services (ITeS) in the state
Modi govt to expand BPO promotion scheme, plans largest National Data Centre in Bhopal
The government plans to expand its BPO promotion scheme to one lakh seats and will also set up India’s largest National data…
BPO firms lack seriousness on cyber fraud threats: ASSOCHAM-Microsoft survey
Most cyber frauds in India's business process outsourcing (BPO) sector take place due to lack of strict implementation of existing…
With automation, productivity of the agents has increased significantly: Jagannath Narendran, Sr…
Customer preferences for multiple channels and the rise of technologies such as chatbots and machine learning are changing the way…
How Verint is translating data into actionable intelligence for its customers
Many customer engagement initiatives fail to achieve their full potential as there is disconnect between employees, their tasks at…
Firstsource completes acquisition of ISGN’s BPO division
Business Process Management (BPM) services firm Firstsource Group has completed the acquisition of the BPO division of ISGN…
Big Data Analytics: Tech to wipe-out uncertainty from business
Uncertainty is an integral part of any business but US-based BPO firm Concentrix promises to improve the predictability and…