BFSI

To increase customer satisfaction at the branch, IOB has introduced three initiatives with IoT

The central bank has directed all banks to implement as many as 29 measures — from creating an alert system by June 30 on breach…

Today, the cost-effectiveness of customer service is measured in terms of the ability to reduce the number of customer calls and…

The central bank, under attack over its supervisory framework following the fraud, has already directed all banks to link SWIFT…

Many industries today have manual processes and blockchain has the potential to help significantly streamline them. The technology…

With limited branch footprint, Citi India believes it is electronic and digital solutions that set the bank apart. Pramit Jhaveri,…

Powered by the Giga Trading Engine, it uses artificial intelligence, machine learning and advanced analytics to empower retail…

Giant leaps in technology enabled the banks to embrace internet banking and the age of glass introduced the mobile phone, which…

Digitalization will ‘add to’ the frequency of use of available digital channels and not replace others. Banks and Financial…

The broad focus on agency expansion, bancassurance, digitalisation and government policies are expected to support the industry in…