Why customer experience is the new battleground Srikanth RP Oct 1, 2019 In India, we have examples of several firms who have looked at their digital transformation journey by placing the customer at the…
Kotak Mahindra Bank rings 811 to take digital lead Abhishek Raval Sep 28, 2018 The launch of 811, India’s first downloadable digital banking ecosystem, has enabled Kotak Mahindra Bank to increase its share of…
Online way Abhishek Raval Aug 27, 2015 Banks must encourage adoption of digital banking if they are to maintain high-quality customer service
RBI’s 11 picks for payments banks ushers in digital age Abhishek Raval Aug 20, 2015 Payments Bank will be set up as a differentiated bank and shall confine its activities to acceptance of demand deposits,…
Emirates NBD launches DirectRemit 2 Mobile funds transfer platform UAE to India Express News Service Aug 19, 2015 Service launched for India through Axis Bank, will be processed via the payment service provider- Empays.