eGovWatch: Suresh Prabhu formally launches grievance portal Nivaran for Indian Railways employees

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The Nivaran online system has been developed by CRIS, the IT arm of Indian Railways, on the basis of process designed by establishment directorate of Railway Board which deals with staff matters and technical guidance of computerisation and the information system directorate

Railways Minister Suresh Prabhu has formally launched the Nivaran portal, an online system for redressal of service-related grievance of serving and former Indian Railways employees. Speaking on the occasion, Prabhu said, “We are trying continuously for the grievance redressal of the public. We had already launched the portal for public grievance redressal. It is an external grievance redressal portal. This portal is successful because of the work of railway employees. Today, we are launching the portal for the grievance redressal of railway employees. This new initiative is a portal for the internal grievance redressal of railway employees and former railway employees, and in future, we will launch this portal in regional languages also.”

He further said, “By the help of this portal we will try to improve the system by collecting feedback also.” Minister of State for Railways Manoj Sinha said, “It is a good initiative and by this grievance redressal portal, the grievance of railway employees and form\er railway employees will be solved quickly.”

Railways being the single biggest civilian employer in the country with over 1.3 millions strong work force, has created a well–structured multi layered enterprise wide mechanism for addressing staff matters. The Nivaran online system has been developed by CRIS, the IT arm of Indian Railways, on the basis of process designed by establishment directorate of Railway Board which deals with staff matters and technical guidance of computerisation and the information system directorate. Railway Board Chairman A. K. Mital, Member (Staff) Railway Board Pradeep Kumar, other Railway Board members and senior officials and representatives of the Railway Federation and Union were also present.

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