eGovWatch: Bhopal municipal corporation to launch mobile app to automate public services

Bhopal Municipal Corporation (BMC) is looking forward to deliver citizen services through project “CityApp.” Project “CityApp” aims to develop an SAP mobile app that will provide an easy access point for city services and will help citizens navigate through city services, stay informed and engage with their neighbors.

Available in Hindi, the solutions will help BMC manage and streamline day-to-day functions, including issuing marriage certificates, birth and death registrations, city infrastructure development and open space management, including roads, parking, traffic signals, community halls and schools.

“Our vision is to make our services accessible to every citizen in the language they speak and understand,” said Tejaswi Naik, Commissioner – Bhopal Municipal Corporation. “With the adoption of this technology, we are quickly transforming into one of India’s first Municipal Corporations to formulate, promote and leverage technology at a grassroots level for the benefit of citizens in general and, specifically, the underprivileged.”

Envisioned to be available on multiple leading mobile platforms, project “CityApp” is intended to simplify citizens’ day-to-day interaction with the corporation on the mobile platform of their choice.

“This is an exciting time for India and the wider region. From transportation to healthcare, innovations in technology and citizen engagement are poised to transform our cities and improve lives,” said Vivek Puthucode, Vice President – Public Services, Asia Pacific Japan, SAP.

The release said, with many new challenges facing urban areas today, the SAP Urban Matters initiative helps governments at all levels improve the lives of people by delivering smarter, more effective services.

The software will provide BMC the right mix of technology solutions needed to automate and centralise end-to-end public service offerings in the city and achieve seamless integration of their citizen-facing services and back office functions.

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