Avaya announced the launch of multi-touch customer engagement solution in the sea of vendor offers, aims to give companies the freedom and flexibility to create, innovate, optimize and future-proof customer journey-driven experiences that generate customer loyalty, retention, share of wallet, and repeat business.
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Avaya Oceanalytics, a modular and flexible analytics and reporting platform promises to fuel the real-time decision capabilities and customer journey. The cumulative view of customers across all touch points is delivered to agents, supervisors and experts via Avaya Oceana Workspaces.
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Built on Avaya Breeze, Avaya Oceana is an extensible, software-based solution with simple drag and drop visual workflow capabilities to create and manage multi-touch customer journeys while Avaya Oceanalytics delivers a single, comprehensive view of customers across all sources, including Avaya and non-Avaya systems, and ease to add any other data sources as needed.
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