Date: Friday, 17 April, 2020
Time: 03:00 PM – 04:00 PM IST
Duration: 1 hour

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Summary

With employees working out of their homes these days, we understand that it’s not the same as it was earlier – where they could walk up to or message the IT Team in office, to come to their desk and resolve their query. Let’s face it, Employees find it difficult to reach the IT Team today!

We also recognize that there are multiple tools involved in your organizations’ ecosystem and we realize that they usually operate in an exclusive infrastructure. Many a time the Ticketing tool has no connection with the Remote Support tool, and we know it can be a tedious job in tying these together. What’s worse? This leads to a more complicated Employee Support Experience, which could easily impact your NPS/CSAT scores.

Don’t fret just yet, we the Rescue Team are here to let you know that, We’ve Got You Covered!

In this Webinar our Senior Solutions consultant at LogMeIn – Rajiv Garg, will speak about How Technicians can Seamlessly Initiate a Rescue session right from the Ticketing platform of your choice & all the information from the Remote Session can get captured within the Ticket – thereby providing an Omnichannel view for Users creating the Ticket as well.

Key Take-aways from the webinar:

• High-level overview of what integrations are and how they fit into your broader support strategy
• What benefits do integrations provide?
• What integration capabilities does Rescue have?
• Bonus – Integration with Slack (Demo)

Speakers:
Rajiv Garg, Senior Solutions Consultant, Customer Engagement and Support, India, LogMeIn

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

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