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The procurement process is ripe for fraud, As long as organizations have been purchasing goods and services, there have been risks…

On one hand, survey respondents have moderate to high confidence in their organizations’ abilities to detect and respond to fraud…

Text analytics allows organizations to scale the human act of reading, organizing and quantifying textual data with the added…

Tax fraud is already prevalent, and fraudsters are more sophisticated and automated than ever. To get ahead of the game in…

Marketers see personalisation as key to multi-channel marketing success. In response, MMH vendors are facilitating unified…

Customer needs, habits, buying propensity, satisfaction, financial risk appetite and other critical factors are all examples of…

In our 33-criterion evaluation of real-time interaction management (RTIM) providers, we identified the 12 most significant ones -…

With analytics, brands can see the world as their customers do—and shape customer experience in real time accordingly. The reward:…

AI is a series of capabilities that include technologies such as machine learning, natural language processing, and cognitive…

SAS set out to understand whether UK consumer organisations recognize the opportunity that real-time customer engagement brings,…