Artificial Intelligence (AI)

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How chatbots are changing the customer service business

Today, the cost-effectiveness of customer service is measured in terms of the ability to reduce the number of customer calls and…

Srikanth RP Apr 3, 2018

HDFC ERGO General Insurance Company, India’s third largest non-life insurance provider in the private sector, today announces the…

Rachana Apr 3, 2018

Delzad P Mirza, CISO, Tata Technologies, in an interaction with EC’s Rachana Jha describes his views on present scenario of…

Srikanth RP Apr 2, 2018

Kotak Mahindra Bank today announced the launch of Keya – India’s first AI-powered voicebot in the banking sector. Keya comes…

Abhishek Raval Mar 30, 2018

Going ahead with its third phase of digital strengthening, HDFC Life is committing itself to adoption of emerging technologies.…

Mohd Ujaley Mar 29, 2018

Technology giant Microsoft is working with 650 partners in India to drive adoption of emerging technology like artificial…

Mohit Rathod Mar 28, 2018

A central task force on artificial intelligence (AI) has suggested creating a National Artificial Intelligence Mission (N-AIM)…

Mohit Rathod Mar 23, 2018

Max Bupa Health Insurance has for the first time introduced personalized experiences for its customers across multiple marketing…

Abhishek Raval Mar 21, 2018

Powered by the Giga Trading Engine, it uses artificial intelligence, machine learning and advanced analytics to empower retail…

Srikanth RP Mar 21, 2018

Kotak Mahindra Bank (Kotak) today announced its vision for the Future of Finance in the presence of Nandan Nilekani – who led the…