Industrybuying will use range of services, which entails multi-channel cloud contact center with ACD & Dialers, missed call, conference, promotional SMS and APIs from Ozonetel.
New Delhi based B2B e-commerce firm, Industrybuying.com has partnered with Ozonetel, a cloud telephony service provider to automate and manage its customer services platform.
As per the agreement, Industrybuying will be using a range of services, which entails multi-channel cloud contact center with ACD & Dialers, missed call, conference, promotional SMS and APIs.
“Integration of Ozonetel technology has reduced the overall operations cost and we are able to provide seamless experience to our end customers. We intend to make this association into a long term relationship and further enhance the backend process as per our requirements”, said Rahul Gupta, co-founder Industrybuying in a statement.
Industrybuying has more than 5000 sellers, 75000 registered businesses, over 150 enterprise customers transacting through its platform and the growing business required a reliable telephony partner to automate and manage the entire workflow.
Ozonetel helps businesses to manage their calls without any hardware or software installation. The services allows its customers to use their multichannel modes of communication – be it voice, email, social media, SMS, chat, all on one platform.
If you have an interesting article / experience / case study to share, please get in touch with us at editors@expresscomputeronline.com