Air India app offers the ability to book and pay for a flight by quickly and securely scanning both your passport and credit card
Air India has launched a completely new app to meet the growing demand for mobile services in India and support the airline’s drive to increase direct consumer booking – both domestically and internationally.
Built on SITA’s iTravel platform, the Air India app offers the ability to book and pay for a flight by quickly and securely scanning both your passport and credit card. Passengers can fully manage their booking from their mobile device, including selecting their seat, making changes to their itinerary, buying additional services, choosing their meal and checking in. The app has also been integrated with Air India’s Flying Returns loyalty program where passengers can securely access details of points earned or other updates to their accounts.
The new mobile service will be available on Android, iOS and Windows. This means at check-in, passengers can choose to receive their boarding pass on their phone or smartwatch. At the airport, passengers will receive regular updates on their flights and can use the app for mobile boarding.
Today more than one billion Indians use a mobile phone. Of these, more than 300 million regularly use them to access the Internet, a trend that is expected to grow by 56% per year.
“Mobile apps are becoming an important tool for making travel bookings by passengers who are tech-savvy and like to access information on the go. This mobile app provides Air India the right tool to access a growing passenger market that is connected both in India and beyond. The new app, developed by SITA, provides an elevated mobile experience where passengers can easily manage every step of their journey on their phone or tablet no matter where they are,” said Ashwani Lohani, Chairman and MD of Air India.
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