Mithlesh Razdan, Lead Solution Engineer, Salesforce India | Deliver Digital and Connected Banking Experiences for your Customers
BFSI Track | Day 1 | 29th June 2021 | 9:30 AM - 7:00 PM IST | Virtual Conference
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In this video:
Mithlesh Razdan, Lead Solution Engineer, Salesforce India
Topic: Deliver Digital and Connected Banking Experiences for your Customers
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Key Highlights:
+ Covid-19 has elevated customer expectations about a company’s digital capabilities.
+ 32% of FSIs believe it is significantly important to focus on client financial well being.
+ Customers want more than a transaction, they need to feel valued across the lifecycle.
+ Hyper-personalised communication and digital channels with a personal touch would create a customer-centric experience.
+ Engage with valuable and relevant content powered by AI-driven technology.
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